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CARDINAL CLAIMS POLICY
Data Retention Policy
Effective and last updated September 21, 2026
Operational policy for Cardinal Claims. Organization-specific legal, contractual, and retention obligations continue to apply.
Default retention
Active claim records, evidence, recovery history, communications, and audit events are retained for seven years after claim closure unless the organization configures a longer legally required period.
Account records
User and security records are retained while an account is active and for at least one year after deactivation when needed for audit integrity.
Backups
Operational backups and pre-migration rollback copies are retained according to the documented backup schedule for the organization and the platform’s active production controls.
Legal holds
Deletion pauses when a record is subject to a legal hold, active dispute, investigation, or other preservation requirement.