CARDINAL CLAIMS POLICY
Data Deletion Policy
Effective and last updated September 21, 2026
Organization requests
An organization administrator may request deletion through apps@cardinalecosystem.com. The request must identify the organization and scope and pass identity verification.
Review before deletion
Cardinal confirms retention obligations, legal holds, open disputes, ownership, and the availability of an export before irreversible deletion.
Deletion process
Approved records are removed from active systems and age out of retained backups according to the backup schedule. An audit receipt records the request, approval, scope, and completion date without preserving deleted claim content.
User deletion
Deactivating a user blocks access immediately. Historical audit events keep the user identifier required to preserve record accountability.